Please communicate the card ID# in your message to Technical Support. If issue still persists, contact Technical Support for assistance to check the card range. Then relaunch the gift/loyalty application and try again.
If this issue is isolated, try pressing the STAR button on the keypad to exit back to the root menu screen where the date and time is displayed. This error means the card swiped at the terminal could not be recognized by the host system. Compare against the serial number recorded on the merchant account and make applicable changes. Enter default manager passcode of 92266831 ENTER. There is a way to verify by loading the gift/loyalty main menu where Record Sale, Balance Inquiry, and Load Value functions display. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. See Enabling Clerk IDs for troubleshooting assistance.
This error message indicates either the wrong clerk ID is entered or the Clerk ID prompt is disabled inside the terminal conflicting with the back office Enable Clerk ID setting.
